Terms & Conditions – Domestic Cleaning Services

1. Services

We provide residential domestic cleaning services as agreed at the time of booking. Services are limited to tasks outlined in the confirmed scope of work.

Specialised cleaning, mould remediation, biohazard removal, pest removal, heavy lifting, or external high-access work are not included unless separately agreed in writing.

2. Minimum Booking

All services are subject to a minimum 2-hour service allocation.

This minimum supports:

• Staff engagement requirements

• Travel and equipment logistics

• Insurance and operational costs

• Service quality and sustainability

The minimum booking fee applies regardless of actual time spent on-site.

3. Pricing & Payment

• Final price is subject to property condition on arrival. Significant variance may result in time or cost adjustment.

• Payment is due within 24 hours of service delivery, unless otherwise agreed.

• We reserve the right to suspend future services for overdue accounts.

• Late payments may incur administrative fees.

4. Cancellation & Rescheduling

We require a minimum of 24 hours’ notice for cancellations or rescheduling.

Cancellations within 24 hours may incur a fee of up to 50% of the service cost. Same-day cancellations or inability to access the property may incur the full service fee.

5. Access to Property

Clients must provide safe and reasonable access to the property at the scheduled time.

If access cannot be gained, the full service fee may apply.

6. Property Condition

Clients must provide an accurate description of the property condition at the time of booking.

If the condition differs significantly and requires additional time or labour, we reserve the right to:

• Adjust pricing, or

• Reschedule the service.

7. Safe Working Environment

We reserve the right to refuse or discontinue work if conditions are unsafe, including but not limited to:

• Hazardous waste

• Severe mould

• Pest infestations

• Structural hazards

• Aggressive animals

• Exposure to biohazards

8. Breakage & Damage

While all care is taken, accidental damage must be reported within 24 hours of service completion.

We are not responsible for:

• Pre-existing damage

• Wear and tear

• Items not secured or improperly installed

Liability is limited to the value of the service provided unless otherwise required by law.

9. Supplies & Equipment

Unless otherwise agreed, we supply our own cleaning products and equipment.

Clients requesting use of specific products do so at their own risk.

10. Satisfaction Guarantee

If you are dissatisfied with any aspect of the service, you must notify us within 24 hours. We will assess and, where appropriate, return to rectify the area at no additional charge.

11. Staff Allocation

We reserve the right to assign and substitute staff as necessary to ensure continuity of service.

12. Non-Solicitation

Clients agree not to directly employ or engage our staff for private services during engagement and for 6 months following termination, without written consent.

13. Pets

Pets must be secured where necessary. We are not liable for pet escape due to unsecured fencing or doors.

14. Privacy

All client information is handled confidentially in accordance with applicable privacy laws.

15. Amendments

We reserve the right to update these Terms & Conditions at any time. The latest version will apply to ongoing services.

Last updated 19th March 2026

This promotion is available for bookings made through our Facebook page only.

Eligibility

• To receive the promotional price, clients must mention the Facebook promotion at the time of booking.

• The promotion applies to new bookings only and cannot be applied retrospectively.

• The offer is available to new clients unless otherwise stated.

• This offer is available for standard cleans only e.g. excludes deep cleans

Booking Conditions

• All services remain subject to our minimum booking requirements.

• Promotional pricing applies to one service per household unless otherwise specified.

• Availability may be limited and bookings are subject to scheduling availability.

Exclusions

• This offer cannot be combined with other promotions, discounts or referral offers.

• The promotion does not apply to specialised services such as vacate cleans, deep cleans or commercial services, unless stated.

General

• Pricing may vary if the property condition differs significantly from what was described at the time of booking.

• The promotion is not redeemable for cash or credit.

• We reserve the right to modify or withdraw this promotion at any time.

Refer a friend and receive 10% off your next cleaning service.

How it works:

• The referred person must be a new client who has not previously used our services.

• The referral must mention your name when booking their service.

• Your 10% discount will be applied after the referred client completes their first paid clean.

Conditions:

• The discount applies to one standard cleaning service only.

• The discount cannot be combined with other promotions or offers (such as Facebook promotion)

• The discount is not redeemable for cash.

• The referred service must meet our minimum booking requirements.We reserve the right to modify or withdraw this offer at any time.